FAQS

answers to all your questions

When should I book for my event?

Pricing includes a full 24 hour rental for events! There is not an additional charge if we schedule the the delivery a day before and pickup the day after. Anything beyond a day before or day after will have additional fees Long term rentals are prorated at a discounted rate. If we are expected to pick up and drop off between tight time frames there may be an additional charge.

What is the length of the rental?

As soon as possible! If you want something custom you should be reaching out 3 months in advance to give us time to design and build. 

We suggest reaching out up to a year in advance of your event to book rentals and no later than three months especially if it’s during peak wedding season.

What if the furniture gets damaged or dirty?

Please review your contracts carefully! There are damage costs that you want to be aware prior to renting from us. Also, our products cannot be left outside or in the rain as that causes damages and will lead to a reimbursement of 3x the cost of the rental.

WHAT ARE YOUR SAFETY AND SANITATION PROCEDURES?

All products are cleaned when they arrive back to our warehouse. All hard surfaces are wiped with antibacterial spray and soft furniture pieces are vacuumed. If requested, our team will wear masks at any city, state, venue when delivering and picking up from a site.

Am I able to pick up my own rentals? 

Our products are what make our company run, so we like to have Rent Pearl staff do the moving. We do offer will call (self-pick up) for some of our products and that contract comes along with a higher damage waiver fee (15%) and different contract language.

Do you offer set up with delivery?

Of course! All of our orders come with set up and styling! We just need to know where they go and we can take it from there!

DESIGN

Questions about design?

Do you offer lighting + draping?

We have a partner company called Ez-Occasions that we connect with for all clients that are looking for a full design package with rentals and lighting/draping. Just let us know what you are thinking and we will help with the process!

Can you create a custom design for us?

YES! WE LOVE CUSTOM! We have a custom design department completely devoted to creating some unique, fun and special. To do an initial design consultation there is a $150 fee. We will send over a design idea and if you LOVE IT then we send a quote, ask for the deposit and we start work. We ask that there is a 3 month lead time to all custom projects.

I KNOW I WANT TO RENT AN ITEM FROM YOU BUT I DON’T KNOW WHAT MIGHT LOOK GOOD WITH IT. CAN YOU HELP? 

Yes, we LOVE design and we are happy to provide design consultation and support. You can always send us any design inspiration or Pinterest boards. Please let us know! We are here for you! 

I want to see everything in person, can I stop by your warehouse?

We are currently looking for a warehouse to store all of our products but, we are more than happy to show your products you are interested in from our storage units! We are willing to do FaceTime videos of our products as well. 

Financial

Questions about cost?

Do you have an order minimum?

Our order minimums are: Connecticut - $750, New York, Rhode Island and Massachusetts - $1,000

How Do I Pay for My Order?

After receiving your quote and signing the contract, you will pay the deposit by card through our system. If. you want to. pay with check, cash or venmo just let us know and we can make that work as well.
If rentals are booked within 30 days of your event the total order amount will need to be paid in full. If beyond 30 days, we request a 50% non-refundable deposit and the remaining balance will be due 14 days (2 weeks) before your event.

What is your cancellation policy?

To ensure availability of all services and products, deposits are non-refundable. You may remove one or more item(s) from your order, or cancel your entire order, according to the following schedule, but the following cancellation fees will apply, subject to any category-specific cancellation policies:
- 31 days prior: no cancellation fee
- 30 days prior: 75% of contract total, less deposit (if refundable)
Days prior refers to the number of days before the earliest delivery/pickup/setup/arrival time.

  What happens if it rains?

You are responsible for ensuring your rental items are protected from the elements such as rain, mud, sand, etc. You may not be able to control the weather,but please have a plan in place for inclement weather to avoid being charged damage fees.

What other fees should I know about?

Delivery and a 10% Damage waiver fee is added on once you submit your wishlist and share your venue location! If there are specific load/in or load/out times there may be an additional fee to accommodate a tight time frame. 

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